With one-on-one user and application support, TMA offers a comprehensive and individually tailored service offering:

Integrated, user friendly call logging system which ensures a single point of contact, on-line up to date status feedback and an online self help database.

Remote and on-site support.

On-line service level reporting.

Continuous business process improvement.

You choose the level of support required, this is in line with the system maturity and business requirements. Your tailor made service level agreement (SLA) is made up of a support point bundle which will include the following support activities:

Call handling and monitoring.

Incident management.

Change management.

Problem management – root cause analysis.

Access to our Help Desk Software and regular feedback.

Preventative maintenance.

Secondary maintenance.

Business Process Optimisation and a Dedicated Customer Solutions Architect.

Preferential rates for proposed optimization initiatives.

 
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